Orca

Call Answering & Live Chat

Orca is a family business. We’ve been answering calls and managing live chat for UK businesses since 2010, and we’re proud of the relationships we’ve built along the way.

We understand that when someone calls a law firm, it matters. It might be the most important call they make all week. Getting it wrong (a missed message, a wrong transfer, a PA who doesn’t understand the terminology) reflects on your firm, not ours. That’s a responsibility we take seriously.

Our dedicated legal PA team is trained specifically for law firm environments. They know their conveyancing from their contentious probate, understand the difference between a paralegal and a costs lawyer, and know when a call needs to be escalated urgently. We’ve built this capability from the ground up, and we’re delighted to be bringing it to MLS members as an Advantage supplier.

What we offer:

• 24/7 telephone answering and live chat in your firm’s name
• A dedicated legal PA team trained in terminology, call types and urgency handling
• Accurate message taking, call transfers and diary management
• Out of hours and overflow cover
• Easy integration with your existing systems

All new clients receive a free one week trial of our services, with no obligation.

Contact for enquiries:

Website: weareorca.com

Telephone: 0800 002 9277