SRA contact numbers change on Thursday 5 June 2014

  • 02/06/2014





Issue Date: 30 May 2014

SRA contact numbers change

The Solicitors Regulation Authority (SRA) will be changing some key telephone numbers on Thursday 5 June.

Details for the Contact Centre, Professional Ethics and confidential reporting line Red Alert will change, dropping the “08” at the start and instead using “03”. Anyone using the “08” numbers will hear a message advising them to redial using the “03” prefix. This message will remain in place for the foreseeable future.

The new numbers will therefore be:

  • Contact Centre: 0370 606 2555
  • Professional Ethics helpline: 0370 606 2577
  • Red Alert: 0345 850 0999

Firms that have the SRA’s contact details on their website should ensure the new versions are displayed. Firms that have existing printed materials carrying the SRA’s contact details can continue to use them as the re-direct message will be in place. However, any new printing should use the new numbers.

The change is being made so that the SRA complies with European Union Consumer Rights Directive 2011/83/EC. Under the Directive, calls to customer helplines must be charged at no more than the basic rate.

Charges for calling “03” numbers are the same as for calls made to standard UK landline phone numbers. Calls to “03” numbers are also included in mobile phone call packages in the same way regular landline numbers are.